Stay Connected and Attend to Practical Matters between Visits
We value the importance of staying connected with you. Feel free to give us a call or send us a message through our client portal. You’ll find many helpful tools available online to assist you. If you have any questions, check out the FAQs below for more information. We’re here to support you every step of the way.
How to Reach Us
Rob Leach, PsyD, MBA
Rob utilizes our client portal for most administrative functions:
Client portal features
- Secure messaging
- View your schedule
- Cancel/reschedule appointments
- Complete intake paperwork
- Upload documents
- View visit statements
- Access “super bills” for insurance
- Submit payment
Download client portal app for iphone: App Store
Personal matters
If you need to discuss a personal matter, please contact Rob directly at 303-473-0707.
Laura Leach, PhD
Laura primarily communicates with her clients by phone, and she can be reached at 303-473-0707.
Laura uses the client portal on a limited basis.
Client portal features
- Secure messaging
- View your schedule
- Cancel/reschedule appointments
- Complete intake paperwork
- Upload documents
- View visit statements
- Access “super bills” for insurance
- Submit payment
Download client portal app for iphone: App Store
Frequently Asked
How do I access my tele-therapy or tele-coaching session?
Prior to your appointment, you will receive appointment reminders via email or text that include a link to the session. You may also access the link via the client portal. If you are having technical difficulties, please contact your therapist at 303.473.0707.
Can I meet with my therapist if I am traveling outside the state of Colorado?
Dr. Rob Leach offers tele-therapy services in most states (see map) and tele-coaching nationwide. Mental health assessment services are provided in person.
Does Mile High Psychology accept health insurance?
Mile High Psychology operates primarily as a self-pay practice, and clients pay directly for services. However, Dr. Rob Leach accepts Aetna for individual therapy.
Can I use my HSA benefits to pay for services with Mile High Psychology?
If your HSA plan provides you with a bank card, you can use that card to pay for services, just like any other credit or debit card. If your HSA plan requires documentation for services rendered, Mile High Psychology can provide you with invoices, monthly statements, or “superbills” for your records. Please note that it is always a good idea to check with your specific HSA plan for any eligibility and coverage details to ensure you have the necessary information for utilizing your HSA benefits.
Does Mile High Psychology have a cancellation or no-show policy?
Yes, there is a cancellation and no-show policy in place. Cancellations within 48 hours of your scheduled appointment or failure to show up for your appointment without notice (“no-show”) are subject to a fee. You will be charged for each occurrence. More information about our cancellation and no-show policy can be found in your Service Agreement. If you have any questions, please contact your therapist directly.
How do I submit payment ?
3 Payment options:
Pay online through the client portal
If you have access to our client portal, you can submit payment 24/7 and keep a credit card on file for future transactions.
Mail us a check
You can mail a check payable to “Mile High Psychology” to the following address:
Mile High Psychology
P.O. Box 38189
Colorado Springs, CO 80937.
Pay by phone using a credit card
If you don’t have access to the client portal and would like to make a credit card payment, we can assist you in processing your credit card payment. Please contact your therapist at 303-473-0707 for further assistance.
Thank you!
We genuinely appreciate your attention to billing matters and thank you for your cooperation in promptly fulfilling your payment obligations.
Does Mile High Psychology provide estimates, and what is a “Good Faith Estimate”?
Yes – Mile High Psychology is happy to provide estimates for all his services upon request and as required by law. A “Good Faith Estimate” is a written explanation of the expected cost of your medical care. It is required by law for healthcare providers to provide this estimate to patients without insurance or who are not using insurance. You have the right to receive a Good Faith Estimate for non-emergency items or services. It should be given to you at least 1 business day before your scheduled appointment. You can also request an estimate from any healthcare provider before scheduling. If you receive a bill that is $400 or more than the estimate, you can dispute it. Save a copy or take a picture of your Good Faith Estimate for reference. Learn more about Good Faith Estimates by clicking here.
We can’t solve problems by using the same kind of thinking we used when we created them.
Albert Einstein
Elevate Your Mind,
Elevate Your Life
Mile High Psychology